Privacy Statement.
Hub 4 Pty Ltd Privacy Policy
Effective Date: 1 July 2025
1. Introduction
Hub Four Pty Ltd (ABN 37 687 214 937) of 2/15 Elite Way, Mornington VIC 3931 ("Hub 4", "we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).
By accessing or using our services, including the Hub 4 Members platform and participating in any Hub 4 activities (such as the Hub 4 Cash Hunt), you agree to the terms of this Privacy Policy.
2. What is Personal Information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
3. Collection of Personal Information
We collect personal information that is reasonably necessary for us to provide our services, operate our business, and manage our relationship with you. The types of personal information we may collect include:
Contact Details: Name, email address, phone number, and postal address.
Identification Information: Date of birth, and proof of identity (if required for verification purposes, such as prize claims).
Membership Information: Details related to your Hub 4 membership, including start date and membership status.
Payment Information: Details required for processing payments (e.g., credit card details, bank account details) – Note: We typically use third-party payment processors, and we encourage you to review their privacy policies. We generally do not directly store full payment card details.
Interaction Data: Information about your use of our platform, including login times, pages visited, content viewed, and participation in activities like the Hub 4 Cash Hunt (e.g., answers submitted, completion times).
Communication Data: Records of your correspondence and interactions with us (e.g., emails to support@hub4.au, live chat messages).
Technical Data: IP address, browser type, operating system, device type, and other technical information when you access our platform.
Publicly Available Information: Information collected from publicly available sources, where relevant and permissible.
How We Collect Personal Information:
We collect personal information in several ways, including:
Directly from you: When you register for a Hub 4 membership, update your profile, participate in activities (like the Cash Hunt), contact our support, or provide feedback.
Through your use of our platform: As you navigate and interact with the Hub 4 Members platform, we may automatically collect certain technical and usage data.
From third parties: We may receive information from third-party service providers (e.g., payment processors) where necessary for the provision of our services.
4. Purpose of Collection and Use of Personal Information
We collect, hold, use, and disclose your personal information for the following purposes:
To provide and manage your Hub 4 membership: Including processing your registration, managing your account, and providing access to member-exclusive content and features.
To operate and administer the Hub 4 Cash Hunt and other competitions/activities: Including managing entries, determining winners based on skill, notifying winners, and facilitating prize delivery.
To process payments: For membership fees and any other transactions.
To communicate with you: To provide customer support, respond to inquiries, send important service updates, and notify you about changes to our terms or policies.
For marketing and promotional purposes: To inform you about new features, services, promotions, and offers that may be of interest to you, based on your consent where required by law. You can opt-out of marketing communications at any time.
To improve our services: To understand how our platform is used, identify areas for improvement, develop new features, and enhance user experience.
For security and fraud prevention: To protect our platform, our members, and our business from fraudulent or malicious activities.
To comply with legal and regulatory obligations: Including any reporting requirements for competitions, tax, or other legal duties.
For internal business operations: Such as data analysis, auditing, and record-keeping.
5. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
Service Providers: To third-party service providers who assist us in operating our business and providing our services (e.g., IT support, payment processors, customer service platforms, web hosting). These providers are typically bound by confidentiality and privacy obligations.
Competition-Related Disclosures:
To publish the first name and last initial of competition winners on the Hub 4 Members Dashboard for transparency.
As required by law for competition permits or regulatory bodies (e.g., if a competition were ever deemed to require permits due to a change in rules or interpretation).
Legal Requirements: Where we are legally required to do so, such as in response to a court order, subpoena, or governmental request.
Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
With Your Consent: Where you have provided your express consent for a specific disclosure.
We do not sell, rent, or trade your personal information to third parties for their direct marketing purposes without your explicit consent.
6. Overseas Disclosure
We may store or process your personal information using cloud-based servers or third-party service providers located overseas. While it is not practicable to list all countries in which such recipients are likely to be located, they commonly include countries where major cloud service providers operate, such as the United States, Singapore, and Ireland.
When we disclose your personal information to overseas recipients, we take reasonable steps to ensure that the overseas recipient handles your personal information in accordance with the Australian Privacy Principles.
7. Security of Personal Information
We take reasonable steps to protect the personal information we hold from misuse, interference, and loss, as well as from unauthorised access, modification, or disclosure. These steps include:
Implementing physical, electronic, and procedural safeguards.
Using secure servers and encryption technologies.
Restricting access to personal information to authorised personnel only.
Regularly reviewing our security practices.
While we strive to protect your personal information, we cannot guarantee the absolute security of any information transmitted over the internet, and you provide information at your own risk.
8. Accessing and Correcting Your Personal Information
You have the right to request access to the personal information we hold about you and to request corrections to that information if it is inaccurate, incomplete, or outdated.
To request access or correction, please contact us at support@hub4.au. We will respond to your request within a reasonable timeframe (typically 30 days) and may require you to verify your identity before providing access or making corrections. We may charge a reasonable fee for providing access to your information where the request is complex or resource-intensive.
9. How to Make a Complaint
If you believe that we have breached the Australian Privacy Principles or mishandled your personal information, you have the right to make a complaint.
Please direct your complaint in writing to:
The Privacy Officer
Hub Four Pty Ltd
2/15 Elite Way
Mornington VIC 3931
Email: support@hub4.au
We will acknowledge receipt of your complaint within a reasonable time (usually within 7 business days) and will endeavour to resolve your complaint as quickly as possible (usually within 30 days). We may need to contact you for further information.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) for further assistance:
Office of the Australian Information Commissioner (OAIC)
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Website: www.oaic.gov.au
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will publish the updated Privacy Policy on our website and indicate the "Effective Date" at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: support@hub4.au