Hub 4 Support Page
Not getting our SMS updates? Here's what to check.
Before you contact our support team, please follow these steps to make sure you can receive our messages:
Step 1: Check your phone settings
Make sure the following features are turned off:
"Screen Unknown Users"
"Filter Spam"
Step 2: Add our numbers to your contacts
Create a new contact in your address book called HUB 4. This can help your phone recognize our messages as safe.
Add both of these numbers to the new contact:
+61 418 937 764
+61 438 022 581
If you have any issues adding the numbers, please email us and we will send you a vCard to make it easier.